I was charged for an SMS that isn't mine
In rare cases, if you requested a number for an unknown or unsupported service, you may receive an SMS that was not intended for you and still be charged for it.Virtual numbers are not newly created - they may have been previously used by other people. Because of this, occasional unrelated or delayed messages can be delivered to the number you were provided. These can include:
- spam messages
- messages from previous owners' contacts
- notifications from old subscriptions
- messages from services used by other customers that did not match our detection patterns and were not recognized by our system
So, what should I do now?
Please submit a support ticket and include as much detail as possible:- the number you used
- the date and time of your request
- the service / website you were trying to verify