I made a payment but it was not credited. Where is my money?

Normally all payments are processed automatically. Once a crypto transaction is confirmed, it will be added to your balance.

However, very often customers make all kinds of mistakes and things may go wrong.

Sending to a wrong address

Unfortunately if you have sent funds to a wrong address, most likely your money will be lost and can't be recovered. Please be very careful, and always make sure you send tokens exactly to the address that you generated.

Sending a wrong crypto token

Sometimes customers may generate a payment address for one token, but send another one. In particular it happens with TRON network: users choose TRX as the payment method, then send USDT to this address. Such payment won't be processed automatically, but the good news that it is not fatal. Please submit a ticket and we will manually review and credit it.

Sending to a wrong network

We do not support any other networks than ones listed on the payment page. If for example you generated an address for USDT Arbitrum, but sent USDT BEP-20 or USDT Polygon, we won't be able to recover your funds.

Not waiting for full payment confirmation

Some currencies may have much longer confirmation times than others. For example, if you chose BCH as the payment method, it may take over 30 minutes to reach the required number of confirmations. If you chose BTC but set too low mining fee, it also may take hours for the payment to confirm. Please click on the link on the payment page to open your transaction in block explorer to see the estimated confirmation time.

Sending too little amount

Sometimes people want to cheat the platform and send micro payments just enough to get one single OTP. Be aware that payments that are below the minimum won't be processed and credited.

Do you have a video instruction?

Yes, we have made a video that explains how to top up balance and how to avoid common mistakes, kindly watch it.